In a move to modernize its workforce and enhance productivity, the government had initiated a project to upgrade its computer infrastructure. As part of this initiative, the Government had partnered with HCL, a leading IT company, to provide laptops to its employees. The HCL LTC Model 02102 laptop was the chosen device for this project. However, as the rollout progressed, a significant challenge emerged - the laptop drivers were causing instability and disrupting the workflow.