Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.
If I can't find any references, the best approach is to inform the user that I can't confirm the existence of such a product and ask if there's more context. However, since the user might expect me to generate a report assuming it exists, I could outline that it's unclear if this is a real product and note that there's no widely recognized product by that name. It's possible they have a specific interest or need, so providing a general template for a report might help them craft one themselves.